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Review Lookup for Basic Members
Review Lookup for Basic Members
Updated over a week ago

While only Premium Members have access to the Automated Review Manager to gain full visibility into their outreach and campaigns--basic members can find out which users left a review via the Review Lookup feature.

How to Find Out if a User Left a Review

  1. Search for a user by name or email to see if they actually left a review as well as the status of their review

  2. As long as the user didn't opt to leave the review anonymously all reviews will appear in the lookup

  3. If a user told you they left a review and its not showing up in the lookup, it means one of 3x things:

    1. They used a different email address than the one you're searching for

    2. They opted to leave their review anonymously

    3. They told you they left a review to appease you but didn't actually leave one

How it Works

To lookup whether a user left a review or not as well as what status the review is in, navigate to Reputation > Review Links:

Verification Statuses

Below is more info about what each of the verification statuses mean.

Published

The review has been verified by the user, gone through moderation and been approved/published to the site

Pending

Means the review has been verified by the user (aka. they clicked the verification link) and is currently pending moderation and will be moderated within 72-hours (business hours)

Rejected

Means the user did not properly provide a valid for of verification and the review was therefore rejected and they were sent a notification about this with a link to provide an alternative verification option


FAQS

  1. Do all reviews appear in the review lookup feature?

    1. If a user left a review it will show up in the review lookup tool as long as they didn't leave it anonymously

  2. Will anonymous reviews appear in the review lookup tool?

    1. Anonymous reviews will not be searchable nor will our team be able to provide any information about anonymous reviews per our user privacy policy.

  3. Can HTR tell me who left anonymous reviews?

    1. No, we cannot share any information about anonymous reviewers.

  4. A user told us they left a review but it isn't appearing when I search for them in the review manager, why not?

    1. If a user left a review it will show up in the review lookup tool. If they are saying they left you a review and its not showing up, they most likely just told you they did so to appease you. See related articles:

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