One of the features of the Premium Review Manager is the ability to send 1-click review refresh requests allowing you to send clients a request where they can confirm that their review is still valid OR update its content. This feature is designed to help you:
Save time: Get more recent and relevant content on your profile to appeal to buyers without having to reach back out to users who left a review in the past to leave an entirely new review
Improve visibility: Make sure you earn full credit for review recency to boost your HT Score and ranking by having more recent reviews on your profiles to drive more visibility and leads
(UPDATE) đȘ Update Hundreds of Old Reviews with a Single Click
Step 1: Go to the Automated Campaigns tab
Step 2: Click 'Request Update'
The user will be sent an update request email from Hotel Tech Report and the request will be logged in the activity log
Step 3: User Verifies
The user can either verify their review or update review contentÂ
Sender will show as:
Adam from Hotel Tech Report <[email protected]>
Subject Line is:
[ACTION REQUIRED] Quick question about your The Hotels Network review
Step 4: You Get Notified
You'll be notified that the review has been updated and the update will be reflected on your profiles and count towards improving your HotelTechScore
FAQs
My client says they never received the update request. What should I do?
Update requests are sent from Adam from Hotel Tech Report <[email protected]> with the subject "[ACTION REQUIRED] Quick question about your [product name] review." Ask your client to search their inbox and spam folder for that sender or subject. You can also check the customer's activity timeline in the Review Manager to confirm the request was sent and delivered.
When is the best time to send review update requests pertains to the HotelTechAwards?
As early as possible, especially during the HotelTechAwards (Sept 1 â Dec 15). Hoteliers need time to respond and verify their updates, so the sooner requests go out, the more of them will count.
Can I add my VAT number when I pay to list a product?
The checkout form doesn't support adding a VAT number. If you need your VAT number or other company details on your invoice, reach out via live chat with the information you'd like included and we'll send you a manual invoice.
What day and time should we send update requests?
We recommend sending update requests on a Tuesday or Wednesday, around 10â11 AM or 2â3 PM in your clientsâ local time, when hoteliers are most likely to be at their desks and act on them. During the HotelTechAwards, send them as early in the awards period as you can.