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How to get a review transferred to another product profile
How to get a review transferred to another product profile

What if a user left a review for one of my products but it appears to be intended for another?

Updated over a week ago

While it seems obvious to select which product the user wants to leave a review for--for whatever reason, sometimes users don't select a product that their review actually is applicable to (ex. they write a review and select Quore Cleanings Plus but it clearly mentions work order functionality of Quore's engineering product as well).

Its also possible that your company didn't list all of its products prior to collecting reviews from customers so users weren't able to select the product when leaving their review.

What do I do if I think a review isn't showing up on a profile that it should be?

  1. Click the button below and complete the form for each review you want us to investigate

  2. Once we receive your request, we will investigate the review and notify you within 72-hours if the request was accepted or if further verification is required

Can Hotel Tech Report just move the review for me without submitting a transfer request?

Unfortunately the answer is no. Hotel Tech Report is unable to change reviews in any way without the reviewer's consent since their review is their expressed permission. Changing which products a review is about changes its context which requires the user's permission and/or proof that the user intended to review this product but just forgot to check the box. The latter can be identified via the review transfer request above as long as the user explicitly states the product in question.

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