The People's Choice Awards are an overall competition across categories in the annual HotelTechAwards that serve to honor and recognize companies who have balanced strong growth with a relentless focus on customer centricity. Hotel Tech Report recognizes the top 10 most customer centric global companies via the annual Hotelier's Choice Awards.
The top 10 companies that meet the minimum eligibility criteria and who have the most reviews will be recognized via press release at the end of the awards period and the #1 company will be awarded the highest honor in the annual awards, The Company of the Year.
Companies must meet the minimum criteria of:
Must be registered in the HotelTechAwards
Must have at least 50 verified client reviews
Likelihood to Recommend Rating
Must have a minimum of a 80% average likelihood to recommend rating on their most popular product
Must have a minimum of a 4-star average customer support rating on their most popular product
Must have a minimum of a 4-star average implementation rating on their most popular product
Must have 5 or more reviews from at least 3 countries
In order to be considered for this award your company must meet the minimum eligibility criteria above. Rankings are determined based on a weighted average of the number of reviews (aka customer advocates) over two durations (1) current year awards period review count and (2) Cumulative/all time review count.
Process & Logistics
Eligibility. All companies entered in the HotelTechAwards across all categories are eligible to win the Hotelier's Choice Awards or Company of the Year
Analysis. At the end of the awards period (Dec 15), all data is exported from the platform and companies who meet the minimum eligibility criteria (see above) are ranked by review count on their most reviewed/popular product