If a user fails to pass any of the verification methods listed below, their review will not be published.  As a Premium Member you can login to your review manager to see which reviews failed the verification process and easily trigger an alternative verification method.

In the Premium Review Manager navigate to Reviews-->Left a review:

What happens if there is still a review pending after 72-hours?

After 72-hours, that failed verification will be rejected and the hotelier will receive an email offering additional verification methods including uploading a logged screenshot or a recent invoice for their hotel.  If the hotelier doesn't respond with further verification, their review will remain rejected and will not be published.  

We offer one additional verification method for Premium Members who want to manually verify a client of theirs by completing the client verification form.

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3 Reasons Reviews Get Rejected

If one of your reviews isn't published within 72-hours of being left, it means that it got rejected.  We offer 5 forms of verification and multiple opportunities but if the hotelier fails to complete any of them, the review is rejected by HTR.  Here are the potential verification failure/rejection scenarios.

REJECTION SCENARIO #1: IF THE USER LEFT THEIR REVIEW USING LINKEDIN LOGIN

  • If their current employer on Linkedin doesn't match the hotel they said they work at
  • If this happens...they receive an email saying we weren't able to verify them and include a link to upload a logged in screenshot or a recent invoice to get their review verified

REJECTION SCENARIO #2: IF THE USER CHOSE WORK EMAIL, BUT USED A PERSONAL EMAIL

  • If the user chose to verify their review with a work email, but then used a personal email (eg. gmail, hotmail, etc) then it will get rejected
  • If this happens...they receive an email saying we weren't able to verify them and include a link to upload a logged in screenshot or a recent invoice to get their review verified

REJECTION SCENARIO #3: IF THE USER CHOSE WORK EMAIL, BUT DIDN'T CLICK THE VERIFICATION LINK

  • If the user chose to leave their review and verify their identity with a work email and used a valid hotel domain email then they are sent a verification link after their review is completed
  • If they don't click that link after 72-hours to verify their email address, then their review is rejected
  • If this happens...they receive an additional chance to verify their review via an email from HTR saying we weren't able to verify them and include a link to upload a logged in screenshot or a recent invoice to get their review verified

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How can I find out if my company has pending reviews that need further verification in order to get published?

Basic members can reach out to customers to ask if they left a review yet and if it was published to the site.  Premium Members can see their pending reviews in the Premium Inbox tab of the vendor dashboard shown below:

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