TL;DR – Suppression List Export
Download a CSV of all (non-anonymous) users from your Review Manager
Includes users who’ve received a review request or left a review
Contains email and review status from all tabs
Import into your CRM or other tools to:
Track who’s already been contacted or left a review
Avoid duplicate outreach and over-messaging
Tag and segment users based on review status
Run smarter, more personalized campaigns in your sales and marketing tools
Streamline review collection by integrating status data across platforms
Did you know...The Automated Review Manager handles de-duplication and tracks opens, clicks, and review submissions—automating the manual setup required in external tools. It also includes SmartLinks and pre-filling to boost conversions. 👉 See it in action
How it Works
The suppression list export feature lets you download a CSV of users who have either (a) received a review request or (b) submitted a review. You can import this into your CRM to track review status.
Here's how to get review status for users into your other tools:
Go to Reputation > Collect Reviews > Completed (see below)
Find the 'export csv' button in the right most column of the table headers
Click export, this will download a csv containing email addresses and review manager status for all users (eg. left a review, in progress, etc)
Create a new field in your CRM for 'HTR Review Status'
Import this csv to your CRM using the user's email as the unique identifier and import their status in the review manager
What Are the Statuses in the Review Manager?
Status | Description |
Campaign Setup | User has been added to your Review Manager but has not been sent a review campaign yet |
In Progress | User is currently in an active review campaign |
Ready for Followup | User has been sent a single review request or automated campaign but HAS NOT left a review |
Left a Review | User submitted a review |
Old Reviews | User submitted a review >18-months ago |