TL;DR
Our goal is to provide support resources to all companies regardless of membership status to make sure that all companies have an opportunity to succeed on the HTR platform.
That's why we invest heavily in producing tons of detailed video tutorials, best practice guides and other self-service resources to make sure all companies have access to information about how to succeed on the platform in addition to real time support for more critical and nuanced issues.
This article includes information about what support resources are available for both basic/free members as well as Premium Members.
1. What support is available for basic/free members?
HTR offers tons of free resources for basic/freemium vendors in the community even if they don't have an active Premium Membership subscription:
Self-service support | |
Account health checklist | |
Reputation report card | Reputation report card to get tips to improve your visibility and rankings |
Support tickets | 5 x free support conversations per calendar year |
2. Are there any options available to get additional support?
OPTION 1: Earn and maintain a trustworthy profile (BASIC MEMBERS)
We know that some users need (or prefer) more white glove support and service than others and therefore 5x free support interactions per year may not be enough which is why we offer additional 5x additional free support conversations per year to basic/freemium members who meet the following minimum criteria:
Requirement | Reason |
Trustworthy Profile Must have at least 25 verified reviews | Customer support takes resources from our team that is supported by Premium Members. If you are not a Premium Member the other way to contribute to the platform and add value to the community is by contributing content. |
Recent Reviews Must have at least 10 reviews in the last 6-months | Show that you are actively seeking feedback from your customers to help our users make more informed decisions |
OPTION 2: Unlimited Priority Support (PREMIUM MEMBERS)
HTR Premium (all plans) receive priority support as well as live onboarding and quarterly success calls 👉 View Plans