All Premium Members get access to priority live chat support along with additional live founder coaching calls.
The frequency of calls varies based on the plan that you're on. All coaching calls are tailored specifically to your needs and are performed directly by one of the founders of HotelTechReport to make sure you get expert advice and strategy recommendations to maximize visibility, leads and ROI.
Plan | Legacy Plans | Startup | Scale Up | Market Leader |
Priority live chat support | ✅ | ✅ | ✅ | ✅ |
New member onboarding call (1-hour) | ✅ | ✅ | ✅ | ✅ |
Custom Success Checklist | ✅ | ❌ | ✅ | ✅ |
Quarterly success calls (30 mins) | ✅ | ❌ | ✅ | ✅ |
Need additional support hours beyond what is included with your plan?
2 additional support hours - $200 ($100/hour)
5 additional support hours - $375 ($75/hour)
Reach out via the live chat to request additional support package add-on
New Member Onboarding Call (45 mins)
Who should be on the call?
HTR point person (required): The member of your team that will be the point person and main contact for all things Hotel Tech Report
Marketing (optional): This is the main marketing contact who oversees content, press releases and promotional opportunities
Customer success (optional): This contact should oversee account/customer relationships and will be in the loop regarding review collection
Executive Leadership (optional): While not mandatory, having executive leadership on the call can help set the tone for success so that they are familiar with HTR's offerings and what is needed to succeed to provide extra firepower and support if you ever need to nudge the team for help to maximize an initiative, content piece or promotional opportunity
Onboarding call agenda
(30-minutes) Premium Overview: High level overview of Premium functionality, tools and benefits
(15-minutes) Q&A: Open time for any questions that come up
Quarterly Strategy Sessions
For Premium Members on Scale Up and Market Leader plans receive quarterly strategy calls. All strategy sessions are tailored specifically to your needs and are performed directly by one of the founders of HotelTechReport to make sure you get expert advice and strategy recommendations to maximize visibility, leads and ROI.