Customer Replies
Updated over a week ago

When a customer replies to a review request or review campaign that you send through the review manager two things will happen:

  1. Sender is notified: The sender of the request (whoever on your team sent the review campaign) will receive a notification email with content from the reply message

  2. Appears in the customer's timeline: The message will also appear in the activity timeline for the customer in the review manager for the rest of your team to be able to see.

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