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When a customer replies to a review request or review campaign that you send through the <a href="https://help.hoteltechreport.com/en/articles/2110954-what-is-the-automated-review-manager">review manager</a> two things will happen:

Sender is notified: The sender of the request (whoever on your team sent the review campaign) will receive a notification email with content from the reply message

Appears in the customer's timeline: The message will also appear in the activity timeline for the customer in the review manager for the rest of your team to be able to see.

1. Sender is notified: The sender of the request (whoever on your team sent the review campaign) will receive a notification email with content from the reply message
2. Appears in the customer's timeline: The message will also appear in the activity timeline for the customer in the review manager for the rest of your team to be able to see.

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How do I find a specific customer's reply in my dashboard?

Open the Review Manager, search for the customer by name or email, and open their activity timeline. Every reply they've sent to your review requests is saved there, so anyone on your team can see it.

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