When a customer replies to a review request or review campaign that you send through the review manager two things will happen:

  1. Sender is notified: The sender of the request (whoever on your team sent the review campaign) will receive a notification email with content from the reply message
  2. Appears in the customer's timeline: The message will also appear in the activity timeline for the customer in the review manager for the rest of your team to be able to see.

Did this answer your question?