OVERVIEW 

Some vendors have reviews that were submitted where the hotelier either didn't verify the review (click the link in their email), or their review didn't pass verification (ex. they used a personal gmail to leave their review and didn't respond to the followup email asking for further verification).  More info on HTR's verification processes and options here.

Typically if a review isn't verified, using one of the several standard methods offered to users, the review is rejected and is never published.  Since several vendors have asked for a chance to get their unverified reviews verified for consideration in the awards, we are offering 2-weeks for ALL vendors to get all of their unverified reviews verified.

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Important details: 

  • To get a 'pending' review verified, you must complete one of the available verification steps below
  • Only reviews left on or before 12/31 will count towards the awards
  • Final date for reviews to be verified is Friday January 11, 2019 (winners for the 2019 awards will be announced the week of January 14th, 2019)

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How do I get our unverified reviews verified so they get published?

There are two available options to get unverified reviews verified:

  1. Reach out to the reviewer/customer and ask them to submit an alternative verification method via the short hotelier verification form
  2. Fill out the last call review verification form

  

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How can I find out if my company has pending reviews that need further verification in order to get published?

Basic members can reach out to customers to ask if they left a review yet and if it was published to the site.  Premium Members can see their pending reviews in the Premium Inbox tab of the vendor dashboard shown below:

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