When a client whom you've sent a review request to hasn't left a review 14-days after launching their review campaign through the Review Manager--your team will be automatically notified.
For these customers, we recommend having a client facing rep reach out to checkin with the client. Below is a template that they can use to checkin.
14-day personal checkin template
I just wanted to checkin and see if you got our email about sharing your experience by writing **MY_COMPANY** a short review?
Like your Trip Advisor reviews--reviews on Hotel Tech Report help us grow and improve so we'd really appreciate it if you have a moment or two to share your feedback.
If you have any questions or feedback feel free to reach out to me personally anytime as well. Thank you in advance for taking the time to share your feedback.
Personal outreach to clients
You can also reach out to clients to send 1-to-1 private emails or personalized review requests with SmartLinks that automatically log them in via the Review Manager as shown below (to increase your request conversion rates).
The screen share below shows where you can send emails and SmartLink review requests.
Make it even easier to follow-up with Premium
Hoteliers are busy people so if they don't respond to your automated outreach don't be disheartened. As a matter of fact research has shown that up to 70% of customers are open to leaving reviews but sometimes it just takes a little persistance and personalization to catch them at the right time.
For hoteliers that don't leave a review from the automated campaign, personal outreach is critical. The Premium Review Manager comes packed with features that make it easy for your team to personalize your outreach and get more reviews. A few of these features include:
- Assign tickets: Assign tickets to their respective representative on your team to make it easier to divide and conquer
- Team leaderboard: Leverage the team leaderboard to motivate your team by showing who on your team is pulling their weight and who isn't
- Open/click tracking: See which customers are engaged to help inform your follow-up and which customers are likely to leave a review
- Inbox + replies: Unlock the Inbox tab in the Review Manager to see which customers have left which reviews and be able to both respond publicly on your profile to each review as well as follow-up privately with your customers via email.