Every company is slightly different so we recommend scheduling an intro call to help customize a plan for you to maximize your team's usage of the Premium Review Manager.
- NPS import
- Custom campaign templates (NEW)
- Open and click tracking
- Reveal and respond
- Team collaboration
Import responses from your NPS tool to enrich your client view and inform your outreach strategy (see 3rd party NPS Import)
Custom Campaign Templates
Enable your team to customize their automated review campaign templates to personalize your outreach and increase conversion.
Step 1: Vendor dashboard-->Settings-->Templates
Step 2: Select which template you want to customize
Step 3: Customize your template and press 'Save & publish;'
Step 4: When you launch an automated review campaign or send individual review requests from the vendor dashboard, your personal templates will be used
Open and click tracking
Leverage open and click tracking to inform your team's outreach
Reveal and Respond
Unlock the reviews tab to see reviewers and be able to respond
- Reviewer Reveal: See who left your reviews (note: users who explicitly request to remain anonymous will not display in the reviews tab)
- Respond to Reviews: Respond to reviews to improve your reputation and show prospects you care. Mitigate negative reviews by providing more context and recover with unhappy clients by showing them you're there to help.
Access team collaboration features to make it easier to divide and conquer
- Assign tickets: For companies with large clients this is often the most valuable feature. Assign clients to their client representative and easily filter your view to only your clients.
- Team notes, Private follow-up and NPS Surveys: Enable your team to collaborate seamlessly around your most valuable asset, clients by turning your Review Manager into a full blown customer success tool. Invite your client reps to use the Review Manager to take notes, follow-up privately with clients and even send NPS surveys to gather private feedback and get a pulse on your customers.
- Quick search and filter: Easily search through large lists of hundreds or thousands of users with searching and quick filters.
- Team leaderboard: Gamify review gathering by motivating your team with a friendly competition to see who's clients have their back most.
Still have questions?
Reach out via our 24/7 on-site live chat to speak with an HTR team member.